Legal
Privacy policy
At Elite Business Concierge we are committed to protecting your privacy. This policy explains how we collect, use, share and safeguard your information when you visit our website (www.elitebusinessconcierge.co.uk) and use our services. Elite Business Concierge is registered with the Information Commissioner’s Office (ICO).
1. Information we collect
Information you give us
When you send an enquiry, book a call or work with us, we may collect:
- Your name, email address and phone number
- Details about your business and the support you need
- Billing details for invoicing (payments are processed securely by third-party providers)
- Information you share with us while we provide our services, such as diary, travel or event details
Information collected automatically
Like most websites, our hosting provider records basic technical information such as your IP address, browser type and the pages you visit, for security and to keep the site running.
2. How we use your information
We use your information to:
- Respond to your enquiries and arrange consultation calls
- Provide virtual assistant, PA, business support, events, lifestyle, travel and AI consulting services
- Send invoices and manage our business relationship with you
- Send service updates and, only with your consent, marketing communications
- Keep our website secure and working well
We process your information because it is needed to respond to you or to provide our services, because we have a legitimate interest in running our business, to meet legal obligations, or with your consent.
3. Sharing your information
We never sell your personal information. We share it only with:
- Trusted service providers who help us run our business, such as our website host (Netlify, which processes enquiry form submissions), our booking tool (TidyCal), email and accounting providers
- Suppliers such as venues, hotels or travel providers, only when needed to deliver a service you have asked for
- Legal authorities when required by law
All third parties are required to protect your data and use it only for the purposes we specify.
4. Confidentiality
Discretion is central to our work. Client information is kept strictly confidential, and we are happy to sign a confidentiality agreement before any work begins.
5. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Ask us to correct or update it
- Ask us to delete it, subject to legal retention requirements
- Object to or restrict how we use it
- Withdraw consent for marketing at any time
To exercise any of these rights, email hello@elitebusinessconcierge.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
6. How long we keep your information
We keep personal data only as long as necessary for the purpose it was collected, including legal, accounting and reporting requirements.
7. Cookies
This website does not use advertising or tracking cookies. Our booking tool, TidyCal, may set its own cookies when you use it; please see TidyCal’s privacy policy for details.
8. Keeping your data secure
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse, including encrypted (SSL) connections, secure password management and restricted access.
9. International transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place as required by UK data protection law.
10. Children’s privacy
Our services are not directed at anyone under 18, and we do not knowingly collect data from children.
11. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
12. Contact us
If you have any questions about this policy or your personal data, please contact:
Elite Business Concierge
Westcroft Square, London, W6 0TD
Email: hello@elitebusinessconcierge.co.uk
Phone: 07929 221141