​ACCESSIBILITY STATEMENT

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Our Legal Obligation

This website is designed to comply with the Equality Act 2010, which requires service providers to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage when accessing services online or offline.

Accessibility Standards

We endeavour to follow best practices as defined by the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA compliance. This includes:

• Logical, consistent navigation

• Use of semantic HTML and accessible ARIA labels

• Text alternatives for all meaningful images

• Keyboard operability for all major functions

• Proper colour contrast for readability

• Scalable text and responsive layouts for all devices

• Form inputs with accessible labels and instructions

Continuous Improvement

We are actively working to ensure that our digital content is accessible. As part of our ongoing commitment, we regularly:

• Audit and test the website for compliance and usability

• Implement accessibility features during site updates

• Engage with accessibility specialists for expert reviews

• Train staff on inclusive design practices

Limitations & Third-Party Content

While we aim to ensure full accessibility of our own content, some third-party features or integrations (such as embedded booking platforms or social media plugins) may not yet meet the same standard. We are working with providers to encourage improvement and will offer alternative access routes where necessary.

Need Help? Contact Us

If you encounter any barriers or need support in accessing our website or services, we are here to help. We consider all requests for reasonable adjustments and will respond promptly.

Please contact:

Elite Business Concierge
Email: hello@elitebusinessconcierge.co.uk
Phone: 07929 221141

We aim to respond to accessibility-related requests within 48 hours.

Alternative Formats & Communication

Upon request, we can provide information or correspondence in alternative formats such as large print, plain text, or via telephone.

Policy Review

This statement will be reviewed and updated on an annual basis or as required by law and technology changes. The latest version will always be available on our website.